Terms and Conditions

Man and a Van Chiswick Service Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Chiswick provides removal, collection, delivery and related services within the United Kingdom. By booking a service with us, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

1.1 Company means Man and a Van Chiswick, the provider of moving, transport and related services.

1.2 Customer means the individual, business, or organisation that books or receives services from the Company.

1.3 Services means any man and van services, removal services, loading, unloading, packing, transport, delivery, storage, or associated services provided by the Company.

1.4 Vehicle means any van, truck, or other vehicle used by the Company to provide the Services.

1.5 Goods means the items, furniture, personal possessions, equipment, or other property which are subject to the Services.

1.6 Service Area means the areas within which the Company offers Services, including but not limited to Chiswick and surrounding locations, as well as other destinations within the United Kingdom as agreed at the time of booking.

2. Booking Process

2.1 The Customer may request a quotation for Services by providing accurate details of the required work, including collection and delivery addresses, property access details, dates, times, type and quantity of Goods, and any special requirements.

2.2 All quotations are based on the information supplied by the Customer. Quotations are estimates and may be subject to adjustment if the actual Services differ from those described at the time of quotation.

2.3 A booking is only confirmed when the Company has accepted the Customer's request and provided written or verbal confirmation, which may include the agreed date, time, charges, and any specific terms relevant to the booking.

2.4 The Customer is responsible for checking the details of the booking confirmation and notifying the Company promptly of any errors or changes required.

2.5 The Company reserves the right to refuse any booking at its sole discretion, including where the requested Services fall outside the usual Service Area or involve Goods that the Company is not able or permitted to transport.

3. Services and Customer Responsibilities

3.1 The Company will use reasonable care and skill in providing the Services, including the loading, transportation and unloading of Goods.

3.2 The Customer must ensure that:

(a) Adequate and safe access is available at both the collection and delivery addresses, including parking space for the Vehicle as close as reasonably possible to the property.

(b) Any parking restrictions, permits, or access limitations are disclosed to the Company in advance.

(c) All Goods are properly packed, secured, and ready for transport at the agreed time, unless the Company has agreed to provide packing services.

(d) All items to be moved are clearly identified, and any items not to be moved are separated.

(e) Fragile or valuable items are clearly indicated to the Company in writing or at the time of collection.

3.3 The Customer must be present, or must ensure an authorised representative is present, at the collection and delivery locations to oversee the Services, provide access, and sign any relevant documentation.

3.4 The Customer is responsible for securing and protecting any fixtures, fittings, floors, and walls at the properties from damage during the moving process, such as by using protective coverings, unless otherwise agreed with the Company.

3.5 The Company is not obliged to transport any person, pet, or livestock in the Vehicle.

4. Items the Company Will Not Move

4.1 The Company does not carry the following items and the Customer agrees not to include them in the Goods:

(a) Any illegal or prohibited items.

(b) Explosives, flammable or hazardous materials including gas cylinders, fuels, chemicals, paints or solvents.

(d) Cash, securities, jewellery, watches, precious metals or stones, and other high-value small items unless expressly agreed in writing.

(e) Firearms, ammunition, or weapons of any kind.

(f) Waste materials that are restricted under waste regulations, including hazardous or clinical waste.

4.2 The Company may refuse to load or transport any Goods which in its reasonable opinion pose a risk to the Vehicle, its staff, other road users, or contravene any law or regulation.

5. Charges and Payments

5.1 Charges may be based on hourly rates, fixed fees, distance, size of Vehicle, number of staff, or any combination of these, as specified in the quotation or booking confirmation.

5.2 The Company may require a deposit or prepayment to secure the booking. Any such requirement will be communicated at the time of booking.

5.3 Unless otherwise agreed, all balances are payable on completion of the Services on the day, or in advance if specified by the Company.

5.4 Payments must be made using accepted payment methods as advised by the Company. The Company reserves the right to withhold delivery of Goods until payment is received in full.

5.5 If payment is not made when due, the Company may charge reasonable interest on overdue amounts and may recover any costs incurred in the collection of such payments.

5.6 Additional charges may apply where:

(a) The actual Services exceed the time or scope originally estimated due to additional Goods, poor access, delays caused by the Customer, or other unforeseen circumstances.

(b) Parking fees, congestion charges, tolls, or fines are incurred while carrying out the Services in the agreed Service Area or beyond, provided these are not due to the negligence of the Company.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving the Company as much notice as reasonably possible.

6.2 Where the Customer cancels a booking:

(a) If more than 72 hours notice is given before the scheduled start time, any deposit paid may be refunded at the Companys discretion, less any reasonable administrative costs.

(b) If between 24 and 72 hours notice is given, the Company may retain part or all of the deposit to cover costs and loss of opportunity.

(c) If less than 24 hours notice is given, or the Customer fails to be present at the agreed time and location, the Company may charge up to the full quoted amount.

6.3 Any requested changes to dates, times, addresses, or scope of work are subject to availability and may result in revised charges. The Company is not obliged to accommodate changes but will use reasonable efforts to do so.

6.4 The Company may cancel or reschedule a booking if events beyond its control occur, such as severe weather, vehicle breakdown, staff illness, accidents, road closures, or other circumstances making it unsafe or impracticable to carry out the Services. In such cases, the Company will seek to rearrange the Services at a mutually convenient time or provide a refund of any prepayments for Services not carried out. The Company will not be liable for any indirect or consequential loss arising from such cancellation.

7. Liability and Limitations

7.1 The Company will take reasonable care of the Goods while they are in its possession and control. However, the Companys liability for loss of or damage to Goods is limited as set out in this clause.

7.2 The Company will not be liable for:

(a) Loss or damage arising from defective or inadequate packing by the Customer.

(b) Loss or damage to fragile items where they have not been properly protected or where the Customer has asked for their transport against the Companys advice.

(d) Loss of data, digital content, or consequential financial loss connected with electronic goods.

(e) Losses arising from delays in the provision of Services, unless caused by the Companys negligence.

7.3 The Companys total liability for loss of or damage to Goods, whether arising from breach of contract, negligence, or otherwise, shall be limited to a reasonable amount having regard to the value of the Goods and the fees paid for the Services, unless otherwise agreed in writing.

7.4 The Customer is responsible for arranging any additional insurance they deem necessary to cover the full value of their Goods during transit and handling.

7.5 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

8. Delays and Access Issues

8.1 The Company will use reasonable efforts to arrive and complete the Services within agreed timescales but does not guarantee arrival or completion times. Times are estimates and may be affected by traffic, weather, access issues, and other factors beyond the Companys control.

8.2 If the Company is delayed in starting or completing the Services due to circumstances caused or contributed to by the Customer, such as lack of access, incomplete packing, waiting for keys, or absence of a responsible person, the Company may charge for additional waiting time at its standard rates.

8.3 Where access to the property involves stairs, narrow doorways, lifts, long carrying distances, or other obstacles, the Customer must inform the Company in advance. The Company may make additional charges for difficult access or may decline to move certain items if it considers the risk of damage or injury to be unacceptable.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with relevant UK waste and environmental regulations. The Company is not a general waste disposal operator and will only remove waste items where this has been explicitly agreed as part of the Services.

9.2 Where the Company agrees to remove unwanted items, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or prohibited waste.

9.3 The Company will not handle or transport controlled, hazardous, or regulated waste, including but not limited to chemicals, asbestos, medical waste, or contaminated materials.

9.4 Any disposal fees, recycling charges, or related costs will be the responsibility of the Customer and may be added to the overall service charges.

9.5 The Customer agrees not to conceal waste materials or prohibited items within general Goods. If such items are discovered, the Company may refuse to continue the job and may charge for any additional handling or legal compliance costs incurred.

10. Claims and Complaints

10.1 If the Customer wishes to make a claim for loss of or damage to Goods, they must notify the Company in writing as soon as reasonably possible, and in any event within 7 days of the Services being completed. The notice must provide reasonable details of the alleged loss or damage.

10.2 The Customer must allow the Company a reasonable opportunity to inspect any alleged damage before repairs or replacements are arranged.

10.3 Any complaint regarding the quality of the Services should be raised with the Company promptly so that it can be investigated and, where appropriate, remedied.

11. Data Protection and Privacy

11.1 The Company will process personal data provided by the Customer only for the purposes of administering bookings, providing Services, handling payments, and complying with legal obligations.

11.2 The Company will take reasonable steps to keep personal data secure and will not sell or disclose it to third parties except where necessary to perform the Services or where required by law.

12. Subcontractors

12.1 The Company may use reputable subcontractors or partner operators to carry out all or part of the Services. The same terms will apply to any Services provided through subcontractors.

12.2 The Company remains responsible for the performance of subcontracted Services, subject to the limitations of liability set out in these Terms and Conditions.

13. Governing Law and Jurisdiction

13.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

13.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

14. General Provisions

14.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

14.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the Companys prior written consent.

14.4 These Terms and Conditions, together with the details set out in the booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior representations, agreements, or understandings, whether written or oral.

HOW IT WORKS

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Get your booking made straight away by giving us a ring.
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Have the hard work taken care of by our wonderful expert teams.
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Enjoy your new home as everything arrives in perfect condition and ready to go!

Brilliant Prices on Man and a Van Chiswick

Book our professional man and a van Chiswick service today and we will ease the stress of your removal.

Transit Van	1 Man	2 Men
Per hour /Min 2 hrs/	from £60	from £84
Per half day /Up to 4 hrs/	from £240	from £336
Per day /Up to 8 hrs/	from £480	from £672

What Our Customers Say

Excellent on Google

4.9

(69)

From scheduling my move to the actual day, everything was very easy and smooth. The movers were timely and nothing was too much trouble. Chiswick Man with Van gets my recommendation and repeat business.

T. Saxton

2026-03-06

Today's move went perfectly--crew showed up right on time, handled everything with care, and remained friendly throughout. I know who to call next time.

Gracie M.

2026-02-24

Every visit, the crew impresses with their diligence, attention to detail, and friendly attitude. They're punctual and keep me informed throughout. I'm extremely satisfied with the entire team!

J. Andrew

2026-02-14

Could not be happier with Relocation Company Chiswick. Easy to arrange, efficient workers who handled everything methodically and completed the loading process in record time.

Saira G.

2026-02-04

The process of scheduling with Removal Services Chiswick was smooth, and I was well-informed the whole time. Their prices are some of the best I found.

A. Herrmann

2026-01-25

Relocation Company Chiswick sent a patient, hardworking pair. I've already recommended their help to friends who have moving plans.

Esmeralda A.

2026-01-15

This is my second time using Relocation Company Chiswick, and the experience matched my first: excellent. They handled unexpected delays with professionalism and managed to organize my move and packing without fuss. The crew was friendly, respectful, and very efficient.

Jacob E.

2026-01-05

I found the Chiswick Movers team to be exceptionally courteous, careful, and helpful through the entire process--from the quote to final delivery. Their pricing was competitive, beating the other quotes I obtained.

L. Zhang

2025-12-17

Calm and efficient experience. The movers came right on time, worked fast, and were mindful of my belongings. I was very relieved. The company's strong reputation is well-deserved.

Mindy Osborn

2025-12-07

Remarkably careful team. Showed up as promised, loaded everything with care, and were highly efficient. I was so relieved throughout. Every good thing I'd heard was borne out.

Kyle Schultz

2025-12-07

I'm happy to recommend them! Office and moving team were both patient and personable. The work got done much faster than we thought. Great service.

Yusuf Fiore

2025-11-27

They arrived exactly on time, exuding energy and positivity that eased our stress. They managed our delicate items with great diligence. Every belonging was delivered safely with no losses.

Paul H.

2025-11-17

Relocation Company Chiswick provided a stress-free, efficient moving service. They stayed on schedule and handled every part of the move with skill and professionalism. Thank you for your help.

N. Allard

2025-11-06

Excellent movers--personable and very careful. After two moves, I trust and recommend them for any move.

Rhonda J.

2025-10-27

I've moved with this team twice and each time their kind, careful approach impressed me. Would recommend to anyone.

Henry Upchurch

2025-10-27

Outstanding professionalism and kindness. They handled my belongings expertly and with great care. I would recommend their services to everyone.

Gaige Fabian

2025-10-17

If you're looking for a removal company, stop your search--you won't be disappointed. Excellent value for money and they really take care of your items. No request was too much. This was the smoothest moving experience I've ever had.

Karli Dunbar

2025-10-07

Absolutely delighted with Man and a Van Chiswick. They made moving day completely stress-free and were so careful with our things.

Trent C.

2025-09-27

Couldn't be happier with the help we received. So hardworking and friendly. Would certainly recommend to anyone. If moving again, you're our pick!

Ishmael Zhu

2025-09-17

Removals Chiswick provided top-notch service for our house move. The team was professional, prepared, and efficient. I'd gladly recommend them to anyone.

J. Honeycutt

2025-09-03

Relocation Company Chiswick proved to be efficient and considerate throughout the move. They carefully transported all our items, and their professionalism stood out. The price was reasonable. Strongly recommend their moving services!

F. Stewart

2025-08-24

Good communication, kept updated throughout. No problems arose for me, but Removal Services Chiswick seemed approachable and helpful. Great service in all respects.

F. Charles

2025-08-14

The moving crew was highly professional and very attentive to my belongings. Regular updates made everything stress-free. Will use Chiswick Movers again and refer friends.

Cedrick Serrano

2025-08-04

This is my second move with Moving Agency Chiswick. The team arrived promptly and worked efficiently on both ends. Great service every time!

R. Goldstein

2025-07-22

Moving was so much easier with this team. They were careful, thorough, and a pleasure to work with. Would happily use their service again.

Camila Harrison

2025-07-06

Excellent work! Super professional throughout. The whole process exceeded expectations, full marks from me. Will absolutely use Moving Agency Chiswick again and have recommended them to my circle.

Alexzander Ashcraft

2025-06-26

Removal Services Chiswick movers were outstanding--cheerful through the long process and careful with our things. Strongly recommend their service.

C. Hermann

2025-06-16

Highly recommend these movers--they worked extremely hard and managed all my possessions with care.

V. Kuntz

2025-06-06

First time using moving professionals for my relocation. Got Chiswick Movers from a friend's tip, and they gave a detailed quote and delivered great service.

Chasity Eads

2025-05-27

From the very start, Chiswick Man with Van delivered a fantastic moving experience.

Jaelynn S.

2025-05-15

The team was phenomenal in handling our move, operating at breakneck speed through packing, loading, and unloading seamlessly.

J. Griffiths

2025-05-05

From beginning to end, they exemplified professionalism, efficiency, and courtesy. The movers came as scheduled, and were approachable and helpful, effectively moving my belongings swiftly and safely across London. Their meticulous attention to detail was reassuring, preventing any damage.

E. Avila

2025-04-25

I recently bought a new flat but wasn't too keen on moving. Chiswick Relocation Services helped with their competitive pricing and brisk service.

A. Roper

2025-04-15

Our major move had us on edge, but Removal Services Chiswick delivered service of a high caliber. Not one scratch on our belongings! Their professional approach ensures we'll use them again.

Cielo W.

2025-03-31

Removals Chiswick provided timely and industrious service. Their level of professionalism was impressive, completing everything thoroughly. I'll surely use them again.

Angel Whittington

2025-03-21

Reliable and expert movers - ManandaVanChiswick made our relocation hassle-free.

Jaquelyn F.

2025-03-11

Exceptional service by Chiswick Relocation Services. The team was professional and friendly, enhancing the moving experience. Timeliness, carefulness, and secure packing were consistently observed.

Owen M.

2025-02-28

From the initial contact to the final delivery, ManandaVanChiswick provided an exceptional moving service. Their team was highly professional and handled our items with great care. The efficiency of their work was extraordinary; they completed the move faster than anticipated while maintaining high standards. The movers were courteous, polite, and obviously skilled. They exceeded our expectations to make our move successful.

Ben Coyle

2025-02-10

Service was quick and extremely efficient! The office staff were highly responsive, and everything on the day proceeded without a hitch. The team was punctual and genuinely friendly. Absolutely worth the investment. Strongly recommend!

J. Higginbotham

2025-01-29

The service was exemplary and faultless. Each stage, from booking to moving, was handled with professionalism and warmth. Many thanks for making a hard time easier. Highly recommend to others.

Mireya Mojica

2025-01-17

Very pleased with our overall experience. Making a reservation was easy and took very little time. Our driver was friendly and helpful both at pick-up and drop-off, and the tracking system was a useful tool, allowing us to continue our day with flexibility.

Chyna Blackman

2025-01-07

Having experienced seven moves, this one was the smoothest by a good margin. The movers were congenial and professional, taking great care of our belongings and aiding in furniture dismantling. Highly recommend.

Antony Blount

2024-11-28

Their services have been used twice by us and we will undoubtedly use them again when moving next year. They are solid professionals, dependable, and adhere to the quoted costs. Available on short notice too! Highly recommended!

Anaya Vernon

2024-11-18

First time using Chiswick Relocation Services, and it was an excellent choice. They ensured clarity throughout the process without hidden costs and were adaptable with moving schedules. The team on the ground was terrific, maintaining the safety and assembly of our items. Recommended them to family and friends and suggest their services to others.

Jorge Trinh

2024-11-06

Fantastic team at Chiswick Relocation Services! Timely arrival, secure packing, and made my home setup easy. Worth every penny!

Ashlyn Travis

2024-10-27

From beginning to end, Moving Agency Chiswick provided exceptional service. Their professionalism, competence, and kindness made my move stress-free. I would recommend them to anyone!

Bryn Heredia

2024-10-17

What a fantastic company! Their friendliness and helpfulness made everything easier. The moving team was outstanding. Worth the cost. Thanks for easing the stress of moving.

A. Weber

2024-10-07

Thanks to Removals Chiswick, our move was smooth and uncomplicated. They expertly managed packing and unpacking and even assisted with additional items. I'll definitely consider them again for future moves.

R. Bledsoe

2024-09-27

The office team communicated very well. Pickup and delivery staff were friendly and efficient. Importantly, there was no damage to the boxes or their contents on the trip.

S. Woodruff

2024-09-17

Outstanding service rendered. Exceptionally effective, the team worked diligently. They were amiable and careful with our property. Every action was executed professionally and with helpfulness. They were fast and efficient. I would wholeheartedly recommend them to anyone needing a removal company.

G. Freitas

2024-09-07

This moving company is the best I've used. The team showed up on time, was very polite, and worked fast. They took care of my belongings like their own, and everything arrived safely. Excellent service!

Lacie M.

2024-08-28

Wonderful experience from start to end! Man and a Van Chiswick took our last-minute, stressful move and made it simple. Great communication throughout, smooth move, and perfectly timed. No damage at all. Highly recommend. Thank you!

Noel L.

2024-08-18

From the beginning to the very end, Chiswick Relocation Services' service was outstanding. Their friendly, helpful, and professional team reduced the stress of moving with two young children.

K. Briones

2024-08-08

The entire experience was excellent. Our move went smoothly, and all furniture was moved overnight in pristine condition. The crew was very professional and systematic. I would highly recommend Removal Services Chiswick!

Beau Kopp

2024-07-29

The service was absolutely fantastic. Great value for money, very quick, polite, well-mannered, and the lads went out of their way to ensure everything was smooth.

K. Godinez

2024-07-19

We received very friendly and attentive service, which was much needed since we're new to owning a campervan and felt lost. Big thanks to the woman who helped us immensely.

D. Yang

2024-07-09

The movers were great! They did an excellent job.

Zachary Hale

2024-06-17

Relocation Company Chiswick once again impressed us by packing everything carefully and handling the unpacking and material removal at the new place.

Y. Rodrigues

2024-05-29

Once again, Removal Services Chiswick delivered outstanding results during our move - we highly recommend them to anyone in need of movers.

Daphne Stiles

2024-05-16

I'd have been seriously stuck if not for the help of their man with a van. He handled everything on his own. I got him on board for a steal of a price too. I'd recommend moving with one of their teams to anyone looking to move on a budget.

Dina W.

2024-04-26

This moving company helped with my mums' recent relocation to my flat. She is getting a bit older and is unable to care for herself and her property as she used to. It was not an easy transition for her, but your movers really helped. They made us both feel at ease and even had mum laughing a few times! These guys were great. I would absolutely recommend these movers.

T. Grady

2024-04-20

Moving can be a stressful time, but thanks to the positivity and assistance shown by the removals team, it went much smoother than anticipated.

R. Sample

2024-03-21

The movers' respectful nature and professionalism made me feel comfortable throughout the entire process.

Jazmyne Coats

2024-03-11

Chiswick Movers helped me with a small purchase delivery the other day. I bought a few things for my home from a store across town but they were too bulky to fit into my car and the store didn't offer delivery, so I contacted this firm and they transported my items in one of their vans. Thank you!

Rey S.

2024-03-03

The expert movers from Removal Services Chiswick made sure that all of my furniture arrived at my new home undamaged.

Sasha Bartholomew

2024-02-28

Went above and beyond in their efforts to assist, provided different choices, patiently walked me through everything and efficiently moved me without experiencing any difficulties or problems. Your support is deeply appreciated and I highly recommend you!

Kaiden M.

2024-02-11

Timely movers - engaged for a move within the capital city of London.

Eddie Sander

2024-02-01

Great communication between the staff and clients is what sets this company apart from others.

Brooks Prado

2024-01-22

Absolutely the very best house moving team. Anytime, any day.

M. Winslow

2024-01-13

CONTACT US

Company name: Man and a Van Chiswick Ltd.
Opening Hours: Monday to Sunday, 07:00-00:00

Street address: 26 Upham Park Rd
Postal code: W4 1PG
City: London
Country: United Kingdom

Latitude: 51.4940320 Longitude: -0.2517640

E-mail: [email protected]
Web: https://manandavanchiswick.co.uk/
Description: The man and van movers in Chiswick, W4 will take care of everything when it comes to switching addresses! Call us and hire the best in the field!