These Terms and Conditions set out the basis on which Man and a Van Chiswick provides removals, transport, collection, and related handling services in the UK. By making a booking, the customer agrees to these terms, which are designed to clarify the service scope, pricing structure, responsibilities, limitations, and legal position of both parties. Throughout this document, the terms we, us, and our refer to the service provider, and you or the customer refer to the person or business placing the booking.

These terms apply to all standard man with a van Chiswick bookings, including single-item moves, partial loads, furniture transport, collection and delivery work, light removals, and similar assignments. Unless agreed in writing, no variation to these terms will be binding. Any separate written estimate, job sheet, or booking confirmation should be read together with these Terms and Conditions, and where there is any inconsistency, the written booking confirmation shall take priority for that specific job.

We reserve the right to update these terms from time to time. The version that applies will be the one in force at the time your booking is accepted. If a service is booked on behalf of a third party, the person placing the booking confirms that they have the authority to do so and will be responsible for ensuring that all relevant details are accurate. The customer also confirms that they have read and understood the restrictions, exclusions, and obligations explained below.

Booking Process

Bookings for our Chiswick man and van service may be requested by phone, email, online form, or any other booking method that we make available from time to time. A booking is not confirmed until we have accepted the job details and, where required, received any requested deposit or advance payment. Any quotation provided before confirmation is based on the information supplied by the customer, including access conditions, item count, floor level, loading requirements, parking restrictions, and any special handling needs.

The customer must ensure that all information provided at the quotation and booking stage is complete and accurate. If the actual job differs from the description supplied, we may amend the price, change the vehicle size, adjust the crew requirements, or decline to proceed if the revised job cannot be completed safely or legally. We are entitled to rely on the customer’s representations regarding the number, size, weight, and nature of items to be moved.

Any estimated arrival time is approximate only. While we will always aim to arrive within the agreed window, delays may occur due to traffic, weather, road closures, prior jobs running over, access issues, or other circumstances outside our reasonable control. Customers should ensure that goods are ready for loading at the agreed time and that any required access, permits, or parking arrangements are in place. Failure to do so may result in waiting charges, rescheduling, or cancellation fees.

Payments

All fees for van and man Chiswick services will be communicated in advance wherever possible. Unless otherwise stated, prices may be calculated on an hourly basis, fixed fee basis, or by reference to distance, volume, loading time, labour, and any additional services requested. Any quotation may exclude parking charges, tolls, congestion-related costs, storage, disposal fees, specialist equipment, or extra labour unless these are expressly included in writing.

Payment is due in full immediately upon completion of the service unless a different arrangement has been agreed in writing before the job begins. Where a deposit or part payment is required, the booking may not be secured until that payment is received and cleared. We accept payment methods as notified at the time of booking, and we may refuse cash or card payments at our discretion if a transaction cannot be safely or lawfully completed.

If additional charges arise during the job due to circumstances not reasonably known at the time of booking, such as extra items, extended loading time, difficult access, unreported stairs, or disposal of prohibited materials, these charges will be added to the final invoice. Invoices not paid by the due date may incur interest and reasonable recovery costs in line with applicable UK law. We may withhold return of items, where lawful, until outstanding balances are settled in full.

If you need to cancel or amend a booking for our man with a van in Chiswick service, you should notify us as soon as possible. Cancellation charges may apply depending on the timing of the notice and whether resources have already been allocated, including vehicle dispatch, staffing, route planning, or equipment preparation. For same-day or short-notice cancellations, the full quoted amount may be payable if the job cannot be reallocated.

Where a customer requests a reschedule, we will try to accommodate the new date subject to availability. However, a change in date or time may be treated as a cancellation followed by a new booking if the original slot cannot reasonably be held. We are not responsible for losses arising from cancellation or amendment, including lost time, missed appointments, or inconvenience, except where liability cannot lawfully be excluded.

We may cancel or suspend a booking at any time if: the information provided is inaccurate; the premises are unsafe; the load includes prohibited, dangerous, or unlawful items; payment terms are not met; or circumstances beyond our control make performance impossible or impractical. In such cases, we will seek to provide notice as soon as reasonably possible. If we cancel without fault on your part, any prepayment for the unperformed portion of the service will be refunded, subject to lawful deductions.

Liability and Customer Responsibilities

The customer is responsible for ensuring that all items handed to us are properly packaged, protected, and labelled where necessary. Unless specifically agreed, we do not accept responsibility for disassembly, reassembly, installation, or specialist handling of goods requiring professional expertise. The customer should remove personal belongings from furniture, secure loose parts, and advise us of any fragile or high-value items before the job starts. We may decline to move items that are unsafe to handle or inadequately packed.

We will take reasonable care when carrying out man and van Chiswick services, but our liability is limited to losses directly caused by our proven negligence or breach of contract. We are not liable for indirect, consequential, or economic losses such as loss of profit, loss of business, missed deadlines, or emotional distress. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded by law.

The customer must ensure that premises are accessible and suitable for the service. This includes providing adequate parking information, lift access where available, clear routes for loading and unloading, and any required permissions from landlords, building managers, or neighbours. If access is restricted, we may charge for additional labour or waiting time. If items cannot be collected or delivered because access has not been arranged, the booking may be deemed completed for pricing purposes, and no refund will be due.

Where our man and a van in Chiswick service involves removal of waste, disposal, or clearance items, the customer confirms that the materials are lawfully owned or authorised for removal and are not subject to any legal restriction, licensing requirement, or third-party claim. We operate in accordance with UK waste regulations and will only transport, transfer, or dispose of waste through lawful and appropriate channels. Any waste collection must be accurately described at the time of booking.

We do not accept responsibility for waste that has been misdescribed, concealed, or mixed with prohibited materials. Prohibited items may include, without limitation, hazardous chemicals, asbestos, clinical waste, gas cylinders, pressurised containers, oils, solvents, paint in large quantities, explosives, fire extinguishers, and any material that requires specialist disposal or licensing. If such items are discovered, we may refuse collection immediately or charge for time incurred up to the point of refusal.

The customer remains responsible for ensuring that all waste is presented in a safe and compliant condition. Where relevant, the customer should separate recyclable, general, and specialist materials and disclose any contamination. If we arrange disposal on your behalf, we may transfer waste only to lawful facilities or authorised carriers. You agree not to ask us to dispose of items in a way that would breach environmental, transport, or duty-of-care obligations under UK law.

Force Majeure, Delays, and Service Limits

We shall not be liable for any failure or delay in performance caused by events beyond our reasonable control, including severe weather, vehicle breakdown, road traffic incidents, strikes, industrial action, fire, flood, accident, epidemic restrictions, or actions by public authorities. If such an event occurs, we may rearrange the booking, pause the service, or cancel without liability for resulting loss, provided that any prepayment for work not performed is refunded where appropriate and lawful.

We will use reasonable efforts to complete the service within the agreed timeframe, but our obligations are limited to the scope of work set out in the confirmed booking. We may refuse to carry out tasks that are unsafe, unlawful, outside the quoted scope, or likely to damage property or goods. Examples include lifting items that exceed safe manual handling limits, entering unstable premises, or moving goods that are not properly accessible. Any refusal on safety grounds shall not be treated as breach of contract.

The customer acknowledges that some properties, access routes, and items may present operational difficulties that cannot be fully assessed in advance. Where there is uncertainty, we may ask for additional information, photographs, or clarification before confirming the booking. If site conditions differ significantly from the description given, we may adjust the service accordingly. Our crew’s instructions relating to safety, loading order, and vehicle use must be followed at all times.

Insurance, Claims, and Complaints

We may maintain insurance cover appropriate to the nature of our operations, but any cover is subject to the policy terms, exclusions, and limits in force at the time of the incident. Customers are encouraged to maintain their own insurance for goods in transit where appropriate. Any claim for loss or damage must be reported promptly and in any event within a reasonable period after completion of the job, together with sufficient detail to allow investigation.

To the extent permitted by law, our total liability for any claim arising out of a booking shall not exceed the total amount paid or payable for the relevant service, except where a higher limit is required by statute. This limit applies whether the claim is based on contract, tort, negligence, misrepresentation, or otherwise. We will not be responsible for pre-existing damage, normal wear and tear, defective packaging, or damage caused by items shifting due to inadequate securing by the customer.

If you have a complaint, you should raise it promptly so that we can investigate and, where appropriate, attempt a fair resolution. Evidence such as photographs, written notes, and job details may assist the review process. Any complaint procedure does not affect your statutory rights. If a dispute cannot be resolved informally, the matter may be dealt with under the governing law and jurisdiction provisions below.

General Provisions and Governing Law

These Terms and Conditions constitute the entire agreement between the parties in relation to the booked service and supersede any prior discussions, representations, or understandings, whether oral or written, except for any written booking confirmation or invoice expressly incorporated into the agreement. If any provision is held invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure by us to enforce any right shall not constitute a waiver of that right.

If the customer is a business, it is their responsibility to ensure that they have authority to enter into the contract and that all instructions given are accurate and lawful. If the customer is acting as an agent or on behalf of another person, both the agent and the principal may be jointly responsible for payment and compliance with these terms. Headings are included for convenience only and do not affect interpretation.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales. By placing a booking with Man and a Van Chiswick, you confirm that you have read, understood, and accepted these Terms and Conditions in full.